Yes. All products are made in small batches with intention and care. Many items are offered as preorders so they can be crafted fresh rather than sitting on a shelf.

Preorder means the product is not made until the ordering window closes. Once preorders close, the batch is prepared and shipped according to the timeline listed on the product page.

Shipping timelines vary by product. Estimated processing and ship dates are always listed on each product page. Please allow the full processing window before reaching out, as orders are made intentionally and not mass produced.

Yes, most products are restocked once per month in limited quantities. Availability and release dates are announced ahead of time. Stock increases gradually as demand grows.

No. Our shop operates on a limited release model. Products are only available during scheduled drops or preorder windows.

Due to the nature of handcrafted herbal products, all sales are final once an order has been processed. Please review product details carefully before purchasing. If your order arrives damaged or incorrect, contact us within the timeframe listed in our shipping and returns policy.

Our products are formulated for general wellness use. Each product and product page informs you of proper usage. Always review ingredient lists and discontinue use if irritation occurs. If you are pregnant, nursing, taking medication, or managing a medical condition, consult a qualified healthcare professional before use.

No. We do not diagnose, treat, cure, or prevent disease, and the information provided on this site is for educational purposes only. Our herbal consultations are intended to offer general wellness education, traditional plant knowledge, and personalized product guidance based on your goals and lifestyle. Consultations do not replace medical care, diagnosis, or treatment from a licensed healthcare provider. Always consult a qualified medical professional regarding medical conditions, medications, pregnancy, or nursing.

Store products in a cool, dry place away from direct sunlight. Some items may require refrigeration. Storage guidance is included on individual product listings.

Plants are natural and seasonal. Variations in color, scent, and texture are normal and do not affect quality or effectiveness.

You can reach us through the contact page on our website. Please allow time for a response, especially during active preorder and release periods.